To get some sense of needs, we need to know a great deal about who we are and what we do. We certainly need to be able to make a living so we can take care of ourselves and our families. So what kind of job do we need and what can we expect to make? The kind of job we can get basically depends on skills, ability and experience. Knowledge workers engage in all kinds of activities. To get some idea about what producers and users of information do each day, consider the following:
The management of business related affairs involving the dispensing, applying, or tendering to some type of commitment or activity. Administrative activities tend to relate to the management and maintenance of digital assets, access strategy to systems and databases, effort to protect the integrity of information, and general administrative work related to maintaining operations, planning, reporting and also includes need to upgrade & maintain systems and Web site.
The act of collecting, writing, editing, presenting and assuming the responsibility for the content of a literary or media-related piece of work, published or unpublished, by the original writer, producer or creator who practices the authoring of text, editorial content, graphics, images, audio, visual or numerical-based media as a profession. Includes the disclosure of a written works through the news (radio or television broadcasts) or published in articles in newspapers, magazines, periodicals, reports or other published works. Authoring or the act of transferring thoughts, concepts and ideas through the written word; numerical data; illustrations, graphics and charts; video and/or audio-based media; or any combination of digital expression relates the original literary work of a knowledge worker who assumes responsibility its content. Authoring is supported by numerous types of solution capabilities or applications including word processors, spreadsheet programs, graphics packages, accounting tools, video and audio production software and other types of authoring tools, software development tools; content, web development and email software.
The exchange or transmission of thoughts, messages, images or information, as by speech, signals, writing, or other behavior through art, media or technique of using words to effectively express oneself with others in a particular time and place. Includes the use of nonverbal communications such as facial expressions, body language, or gestures, or the use of visual or audio based communications (images, pictures, paintings, photos, video, motion pictures, telephone, e-mail, cable TV or satellite broadcasts). The most common form of daily communication is through face-to-face (same time, same place) interaction between individuals who are sensitive to another persons concerns as they take turns talking and listening. Includes effort related to contact management, email correspondence, scanning and faxing, phone correspondence, texting, chatting, paging, etc.
The act of creative expression exerted by knowledge workers through non-computer based means. Typically involves handwriting, illustrating, white boarding and other forms of written expression. Includes all brainstorming activities and other non-electronic/computer based activities associated with development, design, engineering, thinking and creative problem solving.
The ability to reuse or repurpose preexisting digital assets of all types depends on the ability to locate and retrieve it. The typical author, producer or creator of digital assets performs this activity as many as 80 times per week or approximately 2.9 minutes each time they attempt to lookup a single file. This activity usually involves searching for files in systems folders, directories, hard drives on Desktop PCs and Servers, on portable storage devices and on cloud servers. Each file lookup translates into a cost per file lookup, assuming the author successfully locates the file on the first attempt (occurs only 65% of the time). After factoring in the cost associated with unsuccessful file lookup attempts, the actual cost jumps by another third. File management encompasses searching, verifying and creating file names, categorizing and reorganizing files and folders, creating file back-ups, assigning and authorized file privileges, and transferring files. As producer and users of content and media adopt systems for managing their assets, productivity gains will improve creating many types of advantages for the organizations they serve.
The act, process or instance of coming together in a group as for an online or offline gathering for a business, social, or religious purpose. This includes onsite or offsite meetings related to client conferences, project development, sales, planning, review and authorization. Any of these onsite or offsite meetings may occur face-to-face (physical, in person), electronic (close-circuit TV conferences or telephone conferences), or online via a browser or specialized application (Webinars, online seminars).
This activity class characterizes the process of knowledge workers requesting or locating information that they need for the performance of their job. Research includes reading, print and online documents, social interactions (face-to-face, telephone and e-mail), product trial and use, survey data collection, and field data collection (observation and fact-gathering). Research activity includes attendance in tradeshows, exhibitions, and seminars and workshops. Learning describes a set of activities associated with personal or professional development, and self-directed motivation. Research and learning include both online and offline research and includes self-directed problem solving.
This activity category relates to software and hardware support and training, and includes expenditures allocated towards supported problem solving. Support and training tend to relate to individuals who create and deliver accredited curriculum, vocational and compliance-related training modules, discovery and self-help programs, and other on-the-job-related training materials.